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Last updated: 15 December 2025

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This Privacy Policy explains how Terra Ventura Villa ("we," "us," or "our") collects, uses, discloses, and protects your information when you visit and use our website (the "Service") to view, book, and pay for stays at our villa.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

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1. Information We Collect

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1.1 Personal Information You Provide

When you use our website to make an inquiry or booking, we may collect the following personal information:

• Full name

• Email address

• Phone number

• Billing address

• Booking details (dates of stay, number of guests, special requests)

 

1.2 Payment Information

Payments made through our website are processed securely by a third-party payment processor, Stripe. We do not store or have direct access to your full credit or debit card details. Payment processors may collect information such as:

• Card number

• Expiration date

• Security code

This information is handled in accordance with the payment processor’s own privacy and security policies.

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1.3 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address

• Browser type and device information

• Pages visited and actions taken on the website

• Date and time of access

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1.4 Cookies

We use cookies and similar technologies to:

• Enable essential website functionality

• Improve website performance and user experience

• Understand how visitors use our website

You can manage or disable cookies through your browser settings.

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2. How We Use Your Information

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We use your information to:

• Process villa bookings and reservations

• Process secure payments

• Communicate with you about your booking or inquiries

• Provide customer support

• Improve our website and services

• Comply with legal and regulatory obligations

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3. How We Share Your Information

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We do not sell or rent your personal information. We may share your information only in the following situations:

• Payment Processing: With secure third-party payment providers to complete transactions

• Service Providers: With trusted providers who assist in operating the website or managing bookings

• Legal Obligations: If required to comply with applicable laws, regulations, or legal processes

• Business Transfers: In the event of a sale, transfer, or reorganization of the villa business

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4. Data Retention

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We retain personal information only for as long as necessary to:

• Fulfill booking and contractual obligations

• Meet legal, accounting, or tax requirements

When information is no longer required, it is securely deleted or anonymized.

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5. Data Security

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We take reasonable technical and organizational measures to protect your personal information, including encryption and secure servers. While we strive to protect your data, no method of transmission over the internet is completely secure.

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6. Your Privacy Rights (UK & EU)

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If you are located in the United Kingdom or the European Union, you have rights under the UK GDPR and EU GDPR, including:

• The right to access your personal data

• The right to request correction of inaccurate or incomplete data

• The right to request deletion of your personal data ("right to be forgotten")

• The right to restrict or object to processing of your data

• The right to data portability

• The right to withdraw consent at any time where processing is based on consent

• The right to lodge a complaint with a data protection authority

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We process your personal data on the following legal bases:

• Contractual necessity: To manage and fulfill villa bookings

• Legal obligation: To comply with tax, accounting, and regulatory requirements

• Legitimate interests: To operate and improve our website and services

• Consent: Where required, such as for non-essential cookies

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To exercise your rights, please contact us using the details below.

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7. Children’s Privacy

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Our website and villa booking services are not intended for children under the age of 13 (or 16 where required by law). We do not knowingly collect personal data from children.

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8. International Data Transfers

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Some of our service providers, including Stripe, may process personal data outside the UK or EU. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data in accordance with applicable data protection laws.

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9. Third-Party Links

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Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

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10. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

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11. Contact Information

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If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: terraventuravilla@gmail.com

Address: Stefanopoulou 1, Athens, Greece, 11146